Shipping and returns

Our aim is to promptly process and fulfil all orders within one-two business days of placing the order. Please be advised that orders made during extended weekends and public holidays may require additional processing time. Upon dispatch of your order, you will receive an email confirmation containing shipping and tracking information, allowing you to TRACK your package's journey.

Should you have any inquiries regarding your order, please reach out to us via email at hello@lebasebeauty.com orders are shipped via Australia Post and are subject to their delivery schedules.

 

 

Shipping Times

Within Australia- Typically 2-5 days.

Orders destined for regional areas of Australia, Western Australia, and non-metropolitan locations may necessitate additional delivery time. All shipping is via Australia Post and tracking is provided upon checking out. 


For domestic orders, there is a flat rate of $10 AUD for orders under $100 AUD, with orders exceeding $100 AUD eligible for complimentary shipping.

 

INTERNATIONAL SHIPPING

(All online orders are shipped from Sydney, Australia)

Before placing your order, please review and accept our Customs Policy. Note that shipping time estimates do not account for potential delays during customs processing. International customers may be required to pay sales tax, duties, and customs charges. If applicable, these charges are the responsibility of the customer and are not included in the order total or our shipping cost.

 

Shipping Times and Rates:

  • UK: 5-20 days, $25 AUD
  • USA: 5-20 days, $30 AUD

 

RETURNS

For hygiene purposes, we are unable to accept returns. Please make your selections thoughtfully, as refunds are not available for changes of mind or incorrect selections. We advise carefully reviewing your orders before finalising them.

DAMAGED GOODS IN TRANSIT

In the event of goods arriving damaged, please contact our Customer Service within 48 hours of receiving delivery at hello@lebasebeauty.com and provide immediate proof of damage, such as pictures.